Returns, Exchanges & Faulty Products
Returns & Exchanges: Your Peace of Mind
We recognize the uncertainties of online shopping. If you’re not entirely satisfied or simply change your mind, we’ve made returns straightforward:
- Return Window: You have up to 30 days from the purchase date to return your items.
- Condition: Products should be in the state you received them, complete with original packaging.
- Refund Details: Refunds are based on the purchase price. Please note, gift wrapping fees are non-refundable. If you opt for a return, we’ll deduct the delivery fees from the refund amount to cover our initial shipping costs.
- Return Shipping: Customers bear the return shipping costs.
- Initiating a Return: Reach out to us at hello@peaberrykids.com.au or call 08 6201 9060.
Faulty or Damaged Products: We’ve Got You Covered
Despite our best efforts, if you receive a faulty item:
- Return Window: You can return it within 30 days from the purchase date.
- Refund Details: Refunds are based on the purchase price. Gift wrapping fees remain non-refundable.
- Return Shipping: For faulty or damaged items, return shipping is FREE within Australia.
- Replacement: Once we receive the returned item, we’ll dispatch a replacement, subject to availability.
- Initiating a Return: Contact us at hello@peaberrykids.com.au or call 08 6201 9060.
Address Issues: Let’s Sort It Out
Mistakes happen. If you’ve provided an incorrect shipping address:
- Interception: We’ll attempt to intercept the order, but due to our swift shipping process, interception isn’t guaranteed.
- Returned Orders: If an order returns to us due to an incorrect address, you can opt for a reshipment or a refund. Reshipment fees apply, and postage costs (including return postage) aren’t refundable.
- Non-Returned Orders: If an order doesn’t return to us due to an incorrect address, we cannot be held responsible.