Delivery Information

We deliver products Australia wide using Australia Post and couriers. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are typically dispatched within 1-2 business days. During the peak period between October and December your parcel may take up to a 3-4 days to despatch.

Shipping times are estimated at between 3-10 business days depending on your location within Australia. This could be longer in peak periods or where our transport partners are experiencing delays.

Australia Post service delivers Australia wide and requires a signature for delivery. If you choose to change the delivery to safe drop, Tinc Australia takes no responsibility for lost or stolen parcels. Deliveries in Australia are to be made to physical addresses or PO Boxes where possible. If delivery is unable to be completed at the nominated address, parcel will be returned to an Australia Post Office or other depot for collection. Home delivery is not guaranteed. To ensure we can despatch promptly, if an item is located at a store that will delay shipment significantly, we may cancel the item from the order and refund the value.

In the event of a significant error in shipping or total calculations, we will contact you to advise of correct charges or cancel the order and issue a refund if necessary.

International shipping is also available to selected countries only. Delivery times can take up to one month so please consider this before using this service. Some products are unable to be shipped internationally due to customs regulations which may include products with batteries.

We now offer Express Post as a shipping option. This is not an overnight service. Please be aware that Express Post is still subject to our 2-3 Business Day despatch time or longer in peak periods. However, we do treat Express as priority and aim to have your parcel despatched earlier if possible.